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If you are contacting us by email please check your junk and spam folders for replies. We have a dedicated team who answer emails and every email is answered within 24 hours. Another way to contact us is via Facebook Messenger. In cases where we have to deal with problems we will ask for videos so we can see the problem and help you in the best possible way..

Delivery info:

1. Delivery Information: 2-3 working days for United Kingdom(boat2 will be deliveried up to 10 days); 2-5 working days for European Union

2. You can choose to Pay via Paypal or Credit card(mollie). When you click the Pay button, It will redirect to PayPal or Mollie.nl, ND tackle will not collect any of your account information.

3. To be entitled to a full refund or exchange, we must have received the return item in unused condition in the original packaging within 30 days of you taking delivery (digital products can be refunded within 15 days). If you return your purchase by post or courier after the periods outlined above (with exception of faulty or damaged goods) were serve the right not to process your return. When returning goods please make sure that you fill out ticket in the following URL.https://www.newdirectiontackle.co.uk/support

4. Please know that your personal information (address, email, mobile phone number) will be forwarded to the shipping company for tracking the shipment.

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